Refund policy

Last updated: 17 October 2026.

Scydex Ltd sells SourceKeel API capacity in credits. Stripe processes payments. Contact [email protected] about a payment or refund. Our address is 320 City Road, London, England, EC1V 2NZ.

Credits and billing errors

One successful data response costs 1 credit, including a successful empty page. Errors and 304 Not Modified responses cost 0 credits. Errors are never charged. Requests that return 304 still count toward the account's request rate and burst limits. Authorized overage is charged pro rata for extra credits actually used, at the rate shown on the pricing page, subject to your selected spend limit. Contact us if a free response reduced your balance or a payment was duplicated. We investigate billing errors and correct confirmed mistakes. A credit correction restores capacity. A payment refund returns money through the supported payment method.

If payment succeeded but paid access did not activate, send the receipt reference and account email. We fix the activation. If we cannot give you paid access within 7 days of the payment, we refund it in full.

Unused credits and cancellation

Unused credits expire under the allowance period or fixed term stated at purchase. They do not automatically roll over or become a cash balance. Cancel a recurring plan through the billing portal or ask support to stop renewal. Opening the billing portal from SourceKeel asks for a fresh code from your email. Cancellation stops future renewal. It does not automatically refund the current period. Deleting your account cancels your subscription at once. It does not by itself refund the current period. Fixed-term machine purchases do not renew automatically in the current flow.

We refund a payment, in full or in part, when:

A fault on our side that you can show us, such as a reproducible error, stops you using the API you paid for.
A fault on our side stops the API working for you for more than 24 hours in a row. We refund or credit the days affected.
We charged you twice or charged the wrong amount.

We do not refund a payment because you no longer need the service, did not use your credits, bought the wrong plan, or had trouble with your own network or device, except where the law gives you that right. Investment performance does not determine a refund. Ask within 30 days of the charge. When we refund a payment, the credits it bought are removed from your account.

Consumer and statutory rights

This policy does not limit mandatory consumer rights, cancellation rights, or remedies for faulty or undelivered services. If you buy as a consumer in the UK or the EU, you can cancel within 14 days of your first payment for a plan. When you start a paid plan, you ask us to begin the service straight away. If you cancel within the 14 days, we refund what you paid, less a proportionate amount for the credits you used. We do not treat sign-up, API use, or this policy alone as a waiver of mandatory rights.

Machine payments

An authorized agent can request a refund for its operator through the same support contact. We verify the account and payment reference. We refund through Stripe to the payment method used for the purchase. We do not send a refund to a different card, account, or wallet. Do not send a new wallet address, a payment token, or a private key in a support request. Card refunds usually reach you within 5 to 10 working days of approval. Other methods follow their own settlement times. We email you when we approve the refund.

How to ask

Email [email protected] with the subject "SourceKeel refund request". Include:

Your account email.
The invoice, receipt, or purchase ID.
The payment date and amount.
The problem and any relevant request IDs.